Manager & Staff training

Managing a practice requires ongoing management and employee training. We know that training can be timely and expensive. We offer our clients unlimited access to 200+ training courses covering safety, OSHA, health and wellness, sexual harassment and discrimination, and more. Need to enroll a first-time manager in a management training course? Done! Need to enroll your staff in a workplace safety course? Now you can! Training is accessible online, allows you to track participation and print certificates of completion. 

Courses include:

  • Customer service fundamentals: Building Rapport in Client & Pet-Parent Relationships
  • Customer service confrontation and conflict
  • Customer-driven process improvement: identifying client and pet-parent needs
  • Workplace safety and what to do in the event of a bite, scratch or accident
  • Leadership essentials: motivating employees, conducting performance reviews, and mediating internal disputes
  • The benefits and challenges of engaging employees
  • Leading teams: motivating and optimizing performance
  • Communication, scheduling, and managing daily work assignments
  • A manager’s guide to diversity, inclusion, and accommodation
  • Diversity on the job: the importance of diversity and the changing workplace
  • Privacy and information security
  • Violence in the workplace